I will never use Printerpix or Groupon again. I am beyond frustrated with Groupon. Not even a phone number to contact is provided. Especially if traveling out of the country! Images as well as reviews of the hotel not provided. This is the most frustrating process I have ever had to deal with. I spent What can be done about them? Tried to purchase a Groupon and kept receiving error message.
Contacted Groupon customer service who said they would look into the error. Never received anything back. I contacted again and they said they would look into this error. Did this several more times and finally they ignore my requests and close the case. I still cannot purchase the Groupon and still receive the error message. Worst customer service I have ever experienced. For the fun I contacted them again month later with my case number, and they ignore my request.
In a business like this, customer service is everything, good luck to them. Purchased two Groupons and when I tried to redeem the voucher from the merchant, the merchant's website said "invalid codes. I finally contacted Groupon. Turns out, there's no longer a phone number to call and be able to actually talk to a person. I ended up chatting with someone who could not help at all I've had a similar experience in the past, and because I was able to talk to a person, the matter was resolved immediately during the conversation.
I ended up just cancelling my order altogether. I don't think I'll purchase from Groupon again mainly because of this terrible customer service!
Very bad experience. I had an issue with my voucher. After purchase the offer Golden beaches helicopter tour, it said: internal error, I wasn't able to use it. Customer service said it's a final sale.
Yet no one was able to help resolve my issue. No customer service number. Just live chat with some incompetent supervisor. Immediately attempted to cancel purchase of salt cave experience since the place was in Naples, FL and I live in Maine. The only contact way is by email. They do not respond. After 2 days I requested a call from them. They did call and said that the "fine print" does not allow a refund, but I could try to sell it to someone.
So I paid for a service I did not receive and cannot use. Filed with BBB, but I think it gets intercepted to them, because they sent me email that it was resolved, it was not resolved. I am giving Groupon a one star review in Consumer Affairs. They are unfair to the merchants that offer their services that have helped Groupon become the multi million Dollar enterprise that it is.
Groupon treats merchants with lack of respect. They lie to us and they force us into deals that causes hardship. They run deals without our permission and furthermore will not stop running them when they say that the deals are expired.
Consumers need to understand the other side of matters and that it is not that business owners take issue with redeeming coupons. In turn Groupon does not honor this generosity. Instead it takes advantage of it and lies to the consumer and to the merchant.
I personally will never do business with Groupon again nor for any of my business services through this company. Furthermore consumers need to know that there is a class-action suit pending against Groupon currently for illegally re-writing contracts and publishing deals that merchants did not want to published or agreed to. Two different scenarios, one was over a year ago and I was promised a food tray, dessert plate and cash back at Sam's for a membership.
I received the membership but customer service at Sam's did not honor the Groupon deal. Recently, my daughter bought a silk screen painting to be done. She can't get a refund from Groupon nor the company as they are no longer honoring this deal. I bought a MacBook Pro and the operating system was encrypted. I tried email and phone to no avail.
A chat finally showed up. What incredible abuse of consumer rights. But it seems from the reviews that Groupon is guilty of flagrant abuse of consumer rights across all continents.
It seems incredible that they can continue to abuse consumers with impunity. But How This ongoing and blatantly misleading and furtive presentation of offers in order to boost and falsely inflate sales is reprehensible and an affront to consumer rights. Groupon of course deny any wrongdoing as is their standard response to consumer complaints Black: On seven prior occasions this company has denied your claim in writing.
We now deny it for the eighth and final time. You must be stupid, stupid stupid, stupid! I ordered an Android box from Groupon. They delivered it to the wrong address, so I tried to contact them via phone and via email. I have a better chance playing lotto, I have contacted the seller but he doesn't reply.
Groupon doesn't reply either. I will take a 40 dollar loss. I bought a Groupon the expired and when I went to use it the company no longer offered the service that I paid for but other services instead. Well, I didn't want a facial or massage. I wanted a pedicure so I was irritated that they wouldn't exchange this for something else since they clearly don't offer the original service that I purchased. Will not buy anything from them again.
They have horrible customer service and do nothing to help. Purchased two coupons for a site and then found out they had no value. They will not refund your money! Buyer beware! It gets reject without explanation. And with different reviews rating. I see 2 people reviewed: 1 is from me got rejected, which no other people can see it. Average shows 3 star.
This is in the upper-left side of the page. You may first have to click Edit Order here. If you don't see a Cancel Order option here, your order probably can't be cancelled. You'll need to confirm the order's cancellation and, if prompted, enter your password. Once you receive a notification that your order has been cancelled, you've successfully returned your voucher. Try using the customer support section instead. If you can't find the Cancel Order option on the voucher's page, you may be able to cancel directly from the customer support section: Scroll down to the bottom of the page and click Customer Support under the "More" heading.
Click My Orders. Check the box next to your order, then click Choose. Click Continue With This Order. Type cancel into the "Tell us what's going on" text box. Click the self-cancel link under the "Editing or Canceling Your Order" heading. If this opens a blank or error page, you cannot cancel your item. Did you know you can get answers researched by wikiHow Staff? Unlock staff-researched answers by supporting wikiHow.
Not Helpful 1 Helpful 3. Not Helpful 0 Helpful 2. Not Helpful 0 Helpful 0. Not Helpful 4 Helpful 2. How do I get a refund for my Groupon voucher if the restaurant has closed permanently?
You need to contact Groupon customer support and have them help you with this issue. Not Helpful 13 Helpful I purchased a Groupon for the murder mystery dinner in Zionsville but deleted the info. I also have one I didn't use that expired. How do I get the information I need to make reservations? Login to your Groupon account. Everything is in there. If a coupon expired, you still get credit for the actual amount you paid when you use it. Not Helpful 2 Helpful 3. Just message Groupon so they can quickly know they do not have to send the order to you.
Not Helpful 9 Helpful 8. You can check the voucher and see if you are able to return it, as not all orders can be returned.
However if you contact Groupon support, they may be able to make an exception based on the specific circumstances. Not Helpful 5 Helpful 3. No, you cannot. That's what non-refundable means; it cannot be refunded for any reason. Not Helpful 12 Helpful 5. Click the "View Details" button next to the Groupon you want to return. Remember, you can only return Groupons within the first three days of purchase, and they can't have been redeemed. Then, click "Cancel Order. Not Helpful 8 Helpful 3.
Include your email address to get a message when this question is answered. While Groupon doesn't have a phone number you can call, they do have a FAQ in the Customer Support section of the page. Helpful 1 Not Helpful 1. Some deals close and re-open at a later time, depending on the merchant. If you've already purchased the maximum number, you wouldn't be able to buy a voucher for the same deal again.
Verifying a Groupon only tells you if it's valid, and does NOT redeem it. Use this if a customer is making an appointment in advance, and then redeem the Groupon when the customer arrives.
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